Privacy Policy

Travel Bugs Ltd trading as Travel Bugs ("Travel Bugs") and Travel Bugs TV understands that making an online purchase requires a lot of trust from you, for this reason we are highly committed to protecting your privacy and your security while you are using our Site.
In order to purchase travel service, monitor your bookings and for us to offer the best in customer service, you may be asked to voluntarily provide personal information — such as your name and e-mail address. Therefore, we want you to understand our policy regarding the collection and use of your personal information.

The Personal Information Collected

You may visit our Website or call our Travel Professionals to search for great travel offers without providing us with any personal information.

Your Account Information

Your Account offers you the flexibility and freedom to complete a travel purchase or check your travel arrangements on our Site at any time, and setting up an account is very easy. When you register for an account, you will be asked to provide certain basic personal information, such as your name, e-mail address, User ID and Password. You information is stored in "My Details" area and it can be accessed only by you. By completing your personal details, you help us customise our services to better meet your needs.
Your personal information will not be sold or rented to third parties.

Transaction Information

In order to complete a travel purchase successfully, you will need to provide details such as billing address, credit card type and number and expiration date. Our use of industry standard "Secure Socket Layer (SSL)" technology to encrypt your dataand Paypal payment systems guarantee the security of the transfer of your payment data and processing. Your contact information and history of your transactions will be securely kept by Travel Bugs. Your contact information can be used to inform you about your order status and other Travel Bugs products of potential interest to you.

How Personal Information Is Used

We will use your personal information in the following ways:
When you purchase travel products or services, your personal information is shared with the third parties necessary to successfully complete the transaction — including the service providers you have selected (for example: tour operators, hotels, transport companies, etc.) and others who facilitate the transaction (for example, your credit card company, PayPal or VeriSign). Our business partners may have different privacy policies and practices than Travel Bugs. We advise you to review our business partners' privacy policies to ensure you understand their procedures for collecting, using, and disclosing your information.
As an account holder, occasionally, you may receive communications from us, travel services providers or third parties performing services on our behalf, which include:
(i) specific information we want to communicate to you regarding your travel requests or arrangements, such as any notification of a tour/ service cancellation or rescheduling;
(ii) notifications regarding updates or modifications to our Site;
(iii) details regarding any special offers and promotions sponsored by us or our business partners.
As an account holder, you may also choose to receive from us, or trustworthy business partner or third parties acting on our behalf, special promotions or travel deals that we believe will be valuable to you.
Sometimes, in an effort to improve our service, we may conduct market research (usually in the form of e-mail survey - we wish to stress that you are under no obligation to respond to any survey), as such, the information we collect is restricted to market research analyses only. Whilst providing this information is optional, we encourage you to do it so we can offer you a more personalized experience on our site.
We may disclose your personal information (i) if you fail to pay amounts due for travel products or services; or (ii) if you violate our Terms and Conditions of Use or any government or other enforcement agency law, rule, or regulation. Unless otherwise prohibited by law or our contractual obligations, we may disclose personal information if required to do so by law, court order, or as requested by a governmental or law enforcement authority, or in the good faith belief that disclosure is otherwise necessary or advisable. Such situations may include: to perform, maintain or enforce contracts with our customers; to protect our rights or properties and those of our business affiliates, customers, employees or others; or when we have reason to believe that disclosing the information is necessary to identify, contact, or bring legal action against someone who may be causing, or who may be threatening to cause, interference with or damage to our rights or properties, whether intentionally or otherwise; or when anyone else could be harmed by such activities.
In the event that our Company or this Site or certain of our assets are acquired, your personal information may be one of the transferred assets.
Use of your personal information by third parties distributing promotions on our behalf shall be subject to our Privacy Policy.
To close your account, you can visit "My Details" at any time. Also, you may unsubscribe to our e-mails where indicated on our e-mails.

Security

Security of our customers' personal information is our first priority.
Your account and your personal information are password-protected. If you ever forget your User ID and Password, we will send you a reminder or help you create a new one. Always ensure you log out of your account and close your browser window when you have finished visiting our Site so that nobody else can access your personal information.
We use a number of Internet security technologies to protect your personal information, including, just to mention some: firewalls; intrusion detection systems; restricted access to our data banks and database systems. Also, we use industry-standard, secure-socket-layer (SSL) technology - as utilized by most browsers - to encrypt your personal details before they are safely transmitted across the Internet.
Only authorized personnel is allowed to access personal information.
To further safeguard your information, it is important that you protect yourself against unauthorized access to your personal computer and your User ID and Password.

Other, Non-Personal Information Collected

We automatically collect non-personal information regarding our site visitors, such as client software information (for instance, IP addresses, browser versions and operating systems) and general information (like number of pages accessed) to the purpose of analyzing Web traffic and usage trends. This type of information is not identity specific and it is not associated with your personal details. This anonymous information may be collected, analyzed and presented to third-parties to offer an overview of the demographics of our site's visitors.
For you to enjoy the full benefits of our Site, we and our business partners commonly employ Internet technologies, such as "Cookies," to collect and store non-personal information about our visitors - such as, customization of content, ad tracking and storing your login information for your return visits. Cookies data is encrypted to ensure that no one can view the information contained in its file. "Cookies" are small pieces of information that are automatically transferred by a website and stored by your Web browser on your computer's hard drive. You can always choose to reject Cookie files by setting your browser preferences to refuse Cookies or to show a warning each time a cookie request is received. You need to know that, by refusing to accept a cookie, you will not be able to access the main travel services offered by Travel Bugs.
We and third-party advertisers sometimes use Cookies and Web beacons (also called "pixel tags") to find out how you reached our Site, to track your usage patterns once you are on our Site, and to target our Internet advertising on our Site and other websites. Cookies can not send viruses to or run harmful programs in your computer.

What Is Not Covered By Our Privacy Policy

Except as outlined above, this Privacy Policy does not apply to the practices or policies of any companies or organisations that we do not own or control, including links to sites that are not maintained by us, or to people that we do not employ or manage. Because these companies or organisations may have privacy policies different from our own, we recommend that you examine their respective privacy policies before you provide them with any personal information.

Questions

If you have questions or concerns regarding our Privacy practices, please email: privacy@travelbugs.tv, or write to:
Travel Bugs Ltd,

3 Hardwicke Road,

LONDON,

W4 5EA,

United Kingdom

Privacy Policy Updates

Travel Bugs reserves the right, at any time and for any reason, to revise and amend this Privacy Policy. Hence, we encourage you to periodically review this Privacy Policy in order to keep yourself updated on our privacy practices.